Aged Care Deloraine respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, or any other type of information that can reasonably identify an individual, either directly or indirectly.
You may contact us in writing at info@agedcaredeloraine.org.au for further information about this Website Privacy Policy.
What personal information is collected
Aged Care Deloraine will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your enquiry.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information for your enquiry, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our team.
Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
Aged Care Deloraine collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Website Privacy Policy.
By providing us with personal information, you consent to the supply of that information subject to the terms of this Website Privacy Policy.
How we use your personal information
Aged Care Deloraine may use personal information collected from you to provide you with information about our care and services. We may also make you aware of new services and opportunities available to you.
Aged Care Deloraine will use personal information only for the purposes that you consent to. This may include to:
provide you with information about care and services during the usual course of our business activities;
administer our business activities;
provide you with information about our care and services;
communicate with you by a variety of measures including, but not limited to, by telephone, email, SMS or mail; and
investigate any complaints. If you withhold your personal information, it may not be possible for us to provide you with information or for you to fully access our website.
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
Disclosure of your personal information
Aged Care Deloraine may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this website privacy policy.
If we do disclose your personal information to a third party, we will protect it in accordance with this website privacy policy.
Australia Privacy Principles
Aged Care Deloraine will comply with the principles of data protection set out in the Australian Privacy Principles for the purposes of data collection, usage, disclosure and management.
We will only collect personal information that is necessary for our business functions or activities.
Your personal information will only be used or disclosed for the purpose for which it was collected.
You have the right to access your personal information held by us.
We will endeavour to protect your personal information from misuse, interference, loss and unauthorised access.
We will take reasonable steps to update your personal information when requested by you.
Hosting and International Data Transfers
Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to Australia, USA, UK, Canada.
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Security of your personal information
Aged Care Deloraine is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Website Privacy Policy.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@agedcaredeloraine.org.au.
2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy and Other Legislation Amendment Act 2024 or any other applicable law.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@agedcaredeloraine.org.au We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Changes to Privacy Policy
Please be aware that we may change this Website Privacy Policy in the future. We may modify this Policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Website Privacy Policy.
Website
When you visit our website When you visit our website (agedcaredeloraine.org.au), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Aged Care Deloraine is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
